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Sign in FAQ
I would like to know more about the new Identity service?

We've transitioned to a new identity service. If this is your first login post migration you can still use your exiting username and password.

On this screen enter your username and click next. Follow the instruction on the corresponding screen for a seamless login experience.

How do I register a New Account?

You can register a new account by clicking on the sign-up option on the sign-in/register screen.

An email will be sent to you to validate your email address.

I forgot my password. How can I reset it?

If using a social provider, you follow their instructions:

If you are logging in with an email address, use this “forgot password” option available on your password screen.

How can I switch my verification method?

You have the option to change you authentication method by selecting the “verify with something else” option.

Why am I getting emails from identity.tylerportico.com?

MunicipalOnlinePayments.com hosted by Tyler Portico, the “entry point” for many cloud applications and services developed by Tyler Technologies, Inc. If you chose to use an email address instead of a social provider for sign-in, it’s the identity services that handles your authentication and any management activities that require your email.

Compliance Dismissals

Certain offenses may be dismissible with a $10.00 fee and documentation that all requirements have been timely met. Select “Explore Options” to submit your compliance dismissal request. It is important that you review the requirements before uploading your documents. In most cases, the court will review your submission within 5 business days. If your request is denied, a conviction will be entered and you will owe the remaining balance. If you do not see the option to request a dismissal and believe your violation should qualify, you should call the court before the appearance date on your ticket.